We're here to help. Find answers below or get in touch directly.
Tap the + button at the bottom of the screen, search for the title, and select it from the results. You can then set your status, add a rating, and write a review.
On the login screen, tap "Forgot password" and enter your email address. You'll receive a reset link in your inbox. Tap the link to open the app and set a new password.
Go to your profile tab and tap "Edit" next to the Shelf section. You can add up to 6 items to your showcase shelf from your library.
Go to Settings → Accent color to pick a free accent, or Full themes for a complete palette (some are Pro-only). Tap "Default" at any time to reset to the standard look.
Most content has a flag icon, or you can long-press it, to report it — pick a reason and submit. To report a user directly, open their profile, tap the ⋯ menu in the top right, and choose "Report user". Our moderation team reviews every report.
Open their profile and tap the ⋯ menu. "Mute" hides their activity from your feeds without them knowing; "Block" removes you from each other's follows and profiles entirely. Both can be undone the same way.
Discover only shows posts from High Shelf's editors/admins and people you follow, so it doesn't turn into an open feed of every post on the app. Posts from people you don't follow still show up on your Home feed and always on their own profile — the same as reviews.
Pro removes ads and unlocks: advanced stats (ratings breakdown, monthly trends, top creators), taste compatibility with friends, a full "For You" recommendation feed, library export to CSV, extra accent themes, and more. See the Get Pro screen in the app for the complete list.
Open a friend's profile and tap "Compare taste" (Pro). We'll show a compatibility score based on what you've both logged, rated, and enjoyed.
On the Discover tab, pick a media type and we'll surprise you with something a friend loved — a fun way to find your next watch, read, or listen when you can't decide.
Pro subscribers can export their full library as a CSV file from Settings → Export library as CSV. Everyone can also request a full copy of their account data from Settings → Export my data.
The free version shows occasional ads through Google AdMob/AdSense. High Shelf Pro removes ads entirely. See our Privacy Policy for details on ad personalization and tracking.
Subscriptions are managed through the App Store. Go to Settings → Apple ID → Subscriptions on your iPhone to manage or cancel your High Shelf subscription.
Go to Settings → scroll to the bottom → tap "Delete Account". This will permanently remove your account and all associated data. This action cannot be undone.
Try pulling down to refresh on any screen. If the issue persists, close and reopen the app. If it's still not resolved, contact us below and describe what you're seeing.
Send us an email and we'll get back to you as soon as possible.
contact@highshelf.app